DermatologistRx.com® will not provide or sell your personal information to anyone. All information you provide us is transmitted using a secure server (SSL).
RETURNS / RMA REQUEST
DermatologistRx.com® wants you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if items are opened or used. To initiate a return, email firstname.lastname@example.org or call us toll-free 1-800-393-3848 for your Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.
After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:
MedAltus Returns Department
760B Canning Parkway
Victor, NY 14564
Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account.
Note: Products from the following manufacturers are non-returnable:
bioCorneum, BIOGENIX, blinc, Cane and Austin, Cellex-C, CeraVe, CURES by Avance, Dermablend, Dermalogix, DermatologistRx, Dermelect, Dew Puff, dr.brandt, DS Laboratories, ELON, GLO Science, Hanson Medical ,Keyano, Kinerase, KLENSKIN, Love Light Lips, Michael Marcus Cosmetics, Nip and Fab, Nip and Man, NuFace, OPI, PCA Skin ,Peter Thomas Roth, PMD, Professional Solutions, Revaleskin, Rodial, SKINDINAVIA, and SkinPro.
Periodically, we have Promotional Coupon Codes and other special offers with significant savings! Coupon Codes can be applied towards your order during the checkout process. Look for the Coupon Code box at the top right of your shopping cart.
Before you submit your order, be sure the final price reflects any Coupon Code that you entered. If it doesn't, contact us and we will be happy to assist. All coupons are subject to manufacturer restrictions. We have, however, tried to accommodate our loyal customers by offering cash-back on certain manufacturers products. You can then use My Skin Rewards towards any future purchase, giving you additional savings.
Unless otherwise noted, coupons are not applicable on products offered from the following manufacturers:
Acure, Airbrush Eye Cream, Briogeo, Cane and Austin, Cellex-C, Clarks Botanicals, Coola, Cures by Avance, DCL, Dew puff, Dremu, eau thermale Avene, elave, EltaMD, Ferndale, Foreo, GLO Science, Glytone, Heliocare, HydroPeptide, iS Clinical, Kleinskin, La Bella Donna, La Roche-Posay, MePowerBeauty, Mesoestetic, Miracle Skin Transformer, Murad, NuFace, Obagi, Olie biologique, Osmosis Colour, PCA Skin, Priori, RevitaLash, SilcSkin, Skindinavia, Supergoop, Vivite, and Wilma Schumann.
CUSTOMER SERVICE HOURS
Our Customer Service Representatives and Product Specialists are available to assist you, toll-free 1-800-393-3848, Monday through Thursday 8:30 AM to 5:00 PM and Friday 8:30 AM to 4:00 PM EST. If you call outside normal business hours, please leave a voicemail including your name, order number, telephone number and a brief message so we may return your call. You can also email us anytime email@example.com.
CHECKOUT AND ORDER CONFIRMATION
When you have filled your cart, visit your shopping cart page to review your order. You will see the total amount of your order, excluding shipping, and tax if applicable. We offer convenient checkout methods that include, standard checkout where we accept all major credit cards (VISA, MasterCard, Discover and American Express) or PayPal checkout.
If you choose our standard checkout method, you will be transferred to our secure processing area where you will be asked to provide your billing and shipping information. While in this secured area you will need to enter your credit card information. You can also use My Skin Rewards in our standard checkout method as a form of payment. As a continuous effort to sustain optimal security for our customers, we process all orders in live time to ensure credit card information and data is not stored.
Upon receipt of your order, we will send you a confirmation email outlining the details of your order.
SHIPPING AND HANDLING
All orders will ship within the Domestic US only. All orders with subtotals over $49 ship FREE. Standard shipping for all other orders ship for a flat rate of just $5.95. Expedited shipping methods are offered during checkout which include UPS Overnight, UPS 2-day Air, UPS Ground and USPS Priority Mail. Signature is required for all orders over $400.
Orders will ship the following business day from when it was placed. Occasionally some items may be temporarily back-ordered. If your order contains one of these items the entire order will be processed and shipped when the back-ordered product(s) are available. If the item is going to be on back-order for an extended period of time, we will separate your order and ship the products that are in stock to you. The backordered item will be shipped to you at no additional cost when it arrives back in stock.
If your package states it was delivered and you have not received your shipment, please contact Customer Service within 30 days of purchase for assistance.
PRICE MATCH GUARANTEE
Saving our customers money is very important to us. We have a 100% Product and Coupon Price Match Guarantee. If you find any product we carry on a domestic competitor's website, we will price-match as it within 10 days of your order. We will also honor any coupons (up to 20% off) from a domestic competitor's website. Price match applies to your My Skin Rewards Account only. Please call us toll-free at 1-800-393-3848 for more information.
We are required by law to collect sales tax on orders billing in New York or shipping to Georgia and California. Tax will be calculated based on your zip code and added to your order during the checkout process.
DermatologistRx.com® ships to most countries with very few restrictions. Canadian and International shipping costs are calculated during checkout on a per package basis depending on the weight, size and destination of the shipment. Some countries require additional duties, taxes or other charges which International and Canadian shipments may be subject to upon delivery. International and Canadian shipping costs that are calculated and paid during checkout include shipping from our warehouse to your address, however shipments may be subject to additional duties, taxes or other charges that are administered by customs.
The following brands are prohibited from being shipped outside the United States:
Biogenix, Cane and Austin, Cellex-C, Cimeosil, CoverBlend, DCL, Demelect, Exuviance, iSClinical, Kelo-Cote, La Roche-Posay, MDSolarSciences, Meg21, MePowerBeauty, mybody, Neostrata, Neova, Obagi, OPI, PCA Skin, PHytomer, PMD, Priori, Rejuvel, ScarAway (Scar Repair Gel), and Wilma Schumann.